• Publish Your article
  • Editorial Policy
  • Contact
  • Advertise
Saturday, October 4, 2025
No Result
View All Result
UK Herald
  • Home
  • Politics
  • Business
  • Entertainment
    • All
    • Sports
    England rugby stadium Twickenham given new name after more than 100 years in shock new deal

    England rugby stadium Twickenham given new name after more than 100 years in shock new deal

    Peter Morgan dead at 65: Former Wales and Lions rugby star who became a politician passes away as club pays tribute

    Peter Morgan dead at 65: Former Wales and Lions rugby star who became a politician passes away as club pays tribute

    Horse racing tips: Unexposed Group 1 contender can stun the big guns at 14-1

    Horse racing tips: Unexposed Group 1 contender can stun the big guns at 14-1

    Woman ‘raped seven times by two French rugby stars who left her riddled with bite marks & with horror injuries’

    Woman ‘raped seven times by two French rugby stars who left her riddled with bite marks & with horror injuries’

    Horse racing tips: Gary Moore’s charge can gain revenge after falling last time out

    Horse racing tips: Gary Moore’s charge can gain revenge after falling last time out

    Ian Buckett dead at 56: Former Wales rugby star who was ‘admired and feared equally’ dies as tributes pour in

    Ian Buckett dead at 56: Former Wales rugby star who was ‘admired and feared equally’ dies as tributes pour in

    Horse racing tips: Bash the bookies with these longshots including 9-1 fancy

    Horse racing tips: Bash the bookies with these longshots including 9-1 fancy

    Shayne Philpott dead at 58 – New Zealand All Blacks rugby legend dies after suffering ‘medical event’

    Shayne Philpott dead at 58 – New Zealand All Blacks rugby legend dies after suffering ‘medical event’

    Horse racing tips: This 7-1 chance appears to have been laid out for race he won last year

    Horse racing tips: This 7-1 chance appears to have been laid out for race he won last year

  • Lifestyle
    • All
    • Fashion
    • food
    • Health
    • Travel
    What is Bleach or Facial, Best for Skin?

    What is Bleach or Facial, Best for Skin?

    Tourists are flocking to a mind-bending Chinese megacity where Google Maps doesn’t work

    Tourists are flocking to a mind-bending Chinese megacity where Google Maps doesn’t work

    An ESTA change has just made travelling to America more expensive for Brits

    An ESTA change has just made travelling to America more expensive for Brits

    The best Maldives alternatives that are cheaper — and three are in Europe

    The best Maldives alternatives that are cheaper — and three are in Europe

    Italy strikes for Gaza: What tourists need to know amid travel disruption in Rome and Milan

    Italy strikes for Gaza: What tourists need to know amid travel disruption in Rome and Milan

    ‘Dystopian’ cruise ship divides travellers — and gives a glimpse into the future

    ‘Dystopian’ cruise ship divides travellers — and gives a glimpse into the future

    Airline launches flights from £9 to European hotspots including Majorca, Alicante and Seville

    Airline launches flights from £9 to European hotspots including Majorca, Alicante and Seville

    I feel like a stranger in the UK after 21 years abroad

    I feel like a stranger in the UK after 21 years abroad

    Is it safe to travel to Poland right now? Latest advice after Russian drone attack

    Is it safe to travel to Poland right now? Latest advice after Russian drone attack

    I stayed at the new London hotel with immunity-boosting IV drips and a free photobooth

    I stayed at the new London hotel with immunity-boosting IV drips and a free photobooth

    Trending Tags

    • Golden Globes
    • Mr. Robot
    • MotoGP 2017
    • Climate Change
    • Flat Earth
  • Health
  • Opinion
  • Science
  • Tech
  • Crypto
  • Travel
  • Real Estate
  • Sports
  • More
    • Press Release
UK Herald
No Result
View All Result

The ‘problematic’ UK airport that loses the most bags and cancels the most flights

by Justin Marsh
April 1, 2025
0
0
SHARES
Share on FacebookShare on TwitterReddit


Four suitcases moving on an airport conveyor belt.
The UK’s worst airports for lost luggage have been revealed (Picture: Getty Images/iStockphoto)

Travellers flying from UK airports may want to plan their journey carefully, as new data has revealed the airports where you’re most likely to lose your luggage or have your flight cancelled.

Travel company Bounce examined passenger complaints, cancellation rates, and customer satisfaction from 2022 to 2024, finding that several major UK airports have consistently struggled with luggage handling. 

And when it comes keeping hold of your bags Southampton Airport topped the list as the UK airport most likely to lose your luggage.

According to the research, Southampton had the highest number of baggage complaints, with 0.18 per 100,000 passengers.

It also had the highest overall complaint rate at 4.42%, ranked the second worst for flight cancellations at 3.63% and received a low overall rating of three out of ten.

London airports Heathrow and Gatwick also ranked poorly for baggage handling, with 0.16 and 0.15 complaints per 100,000 passengers, respectively.

(Credits: Alamy Stock Photo)
Southampton Airport had the highest amount of baggage complaints (Picture: Alamy Stock Photo)

However, travellers looking for pristine luggage handling might want to consider flying from Liverpool, Bournemouth or Cardiff; the three airports each received 0 complaints per 100,000 passengers for lost luggage, according to the study.

In terms of cancelled journeys, Aberdeen ranked the worst across the UK, with 4.25% of all departures scrapped in 2024 alone.

‘This equates to more than one in 25 flights being cancelled and is more than three times the UK average across all airports in our study, which stands at 1.34%,’ read the Bounce report.

While your bags may be in better hands, as Aberdeen only received 0.08% lost luggage complaints per 100,000 passengers for lost bags between 2022 and 2024, it still only received a low overall score of 4.7 out of 10. 

The 10 UK airports with the most lost luggage

According to Bounce, the following UK airports received the most lost luggage complaints between 2022 and 2024. 

  1. Southampton – 0.18 (complaints per 100,000 passengers)
  2. London Heathrow – 0.16
  3. London Gatwick – 0.15
  4. Manchester – 0.15
  5. Birmingham – 0.11
  6. London City – 0.10
  7. Belfast City – 0.10
  8. Aberdeen – 0.08
  9. Exeter – 0.08
  10. Newcastle – 0.04

The Bounce study considered multiple factors for its rankings, including Civil Aviation Authority (CAA) complaints, cancellation rates, flight delay times, and passenger ratings for queuing, cleanliness and navigation. 

It found Manchester Airport to be the most problematic all round, with an overall score of 2.39 out of 10.

The airport scored two out of five for cleanliness, ease of navigation and queuing times – the lowest across each category. 

It also received a high number of complaints to the Civil Aviation Authority, with 2.59 per 100,000 passengers and an average delay time of 20.01 minutes, alongside 0.15 lost luggage complaints per 100,000 passengers.

Air passengers and travellers at Manchester Airport terminal 2 departure lounge
Manchester Airport is the UK’s most ‘problematic’, according to Bounce (Picture: Getty Images)

London Gatwick earned the second lowest overall rating of the study, receiving just 2.6 out of ten. It also recorded a high cancellation rate of 1.43% and had the highest average flight delay of 23 minutes.

Southampton Airport followed closely, ranking as the third most problematic airport overall, with a rating of just 3.01 out of 10.

Cody Candee, CEO and Founder at Bounce said: ‘This research shows that UK airports have a lot of room for improvement when it comes to providing an efficient and streamlined service to travelers. 

‘This poor performance puts a lot of pressure on flyers who have to navigate the often confusing airport signage and long security queuing times.

‘With this in mind, travelers should prepare appropriately for their airport experience to be as straightforward as possible.’

Do you have a story to share?

Get in touch by emailing [email protected].



Source link

Related Posts

Tourists are flocking to a mind-bending Chinese megacity where Google Maps doesn’t work

Tourists are flocking to a mind-bending Chinese megacity where Google Maps doesn’t work

by Justin Marsh
October 1, 2025
0

{"@context":"https:\/\/schema.org","@type":"VideoObject","name":"Man's work commute is never what it seems","duration":"T53S","thumbnailUrl":"https:\/\/i.dailymail.co.uk\/1s\/2024\/10\/18\/09\/91004847-0-image-a-8_1729241313916.jpg","uploadDate":"2024-10-18T09:48:19+0100","description":"When you live and work in China's mountain city of Chongqing, you can never be too sure about how high up you are when you...

An ESTA change has just made travelling to America more expensive for Brits

An ESTA change has just made travelling to America more expensive for Brits

by Justin Marsh
September 28, 2025
0

America just made the ESTA more expensive (Picture: Getty Images) If you’re travelling to America anytime soon then your trip just got a little more expensive. Whether you’re setting sail on a...

The best Maldives alternatives that are cheaper — and three are in Europe

The best Maldives alternatives that are cheaper — and three are in Europe

by Justin Marsh
September 25, 2025
0

A trip to the Maldives doesn’t come cheap (Picture: Getty Images) Lunar white sand beaches, turquoise water and tropical temperatures — it’s no wonder the Maldives is one of the world’s most...

Italy strikes for Gaza: What tourists need to know amid travel disruption in Rome and Milan

Italy strikes for Gaza: What tourists need to know amid travel disruption in Rome and Milan

by Justin Marsh
September 22, 2025
0

People gather near Termini train station during a nationwide strike called “Let’s Block Everything” in solidarity with Palestinians in Gaza and demanding a halt to arms shipments to Israel, in Rome (Picture:...

‘Dystopian’ cruise ship divides travellers — and gives a glimpse into the future

‘Dystopian’ cruise ship divides travellers — and gives a glimpse into the future

by Justin Marsh
September 19, 2025
0

This quirky on-board feature has got people talking (Picture: Royal Caribbean) An eight-night South Pacific cruise on Royal Caribbean’s Anthem of the Seas costs £739 per person. It’s decent bang for your...

Airline launches flights from £9 to European hotspots including Majorca, Alicante and Seville

Airline launches flights from £9 to European hotspots including Majorca, Alicante and Seville

by Justin Marsh
September 16, 2025
0

You can get plenty of cheap flights within Spain (Picture: Getty Images) If you’re feeling like you need to get away as the weather cools down in the UK, you’re in luck....

Next Post
Vauxhall Cuts EV Prices to Avoid Controversial New Electric Car Tax

Vauxhall Cuts EV Prices to Avoid Controversial New Electric Car Tax

Popular News

What is Bleach or Facial, Best for Skin?

What is Bleach or Facial, Best for Skin?

October 3, 2025
Animal health ‘fundamental’ to rebuilding trust with rural communities, says Labour MP

Animal health ‘fundamental’ to rebuilding trust with rural communities, says Labour MP

October 2, 2025
Tourists are flocking to a mind-bending Chinese megacity where Google Maps doesn’t work

Tourists are flocking to a mind-bending Chinese megacity where Google Maps doesn’t work

October 1, 2025
Labour branded ‘nasty party’ after minister calls Ed Davey ‘fat bloke in wetsuit’

Labour branded ‘nasty party’ after minister calls Ed Davey ‘fat bloke in wetsuit’

September 30, 2025
Newsletter tips from the New York Times: Visuals, strong host, short, intimate

Newsletter tips from the New York Times: Visuals, strong host, short, intimate

September 29, 2025
Renewing the message: how can Labour fix its broken comms?

Renewing the message: how can Labour fix its broken comms?

September 28, 2025
An ESTA change has just made travelling to America more expensive for Brits

An ESTA change has just made travelling to America more expensive for Brits

September 28, 2025
UK Herald

All Rights Reserved © UK HERALD - The Voice of UK

Important Links

  • Publish Your article
  • Editorial Policy
  • Contact
  • Advertise

...

No Result
View All Result
  • Home
  • Politics
  • UK News
  • Business
  • Science
  • National
  • Entertainment
  • Gaming
  • Sports
  • Fashion
  • Lifestyle
  • Travel
  • Health
  • Food

All Rights Reserved © UK HERALD - The Voice of UK